Terms & Conditions

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Introduction:

We welcome you to “Noua”, owned by Noua of the community Establishment for Information Technology, commercial register number: 4650220502, and It informs you that you will find below the terms and conditions regulating your use of Noua platform and all the legal effects that result from your use of the platform’s services on the Internet, as any person’s use of Noua platform is considered an approval and acceptance of it with his full considered legal eligibility to all of its provisions and articles and it constitutes as a confirmation of your commitment to abide by its regulations. Pointing out to you that Noua may be a (application on mobile phones or electronic website). The agreement is valid and enforceable once you exercise your approval and start the registration on the platform.

Article One – Introduction and Definitions:

The above preamble is considered an integral part of this agreement, as you will find below the indications and definitions of the main phrases used in this agreement:

(Noua Platform/ the platform/ application/ website) This term means Noua of the Community Establishment for Information Technology, and this definition includes all forms of Noua of the Community Establishment for Information Technology on the Internet, whether it is an electronic application or a website on the World Wide Web.
(Agreement) This phrase means the rules, terms, and conditions for using Noua platform, that is, all the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.
(User) This term refers to anyone who uses Noua platform.
(Seller/ merchant) This term means small and micro enterprises, entrepreneurs, productive families, or any other parties that have the necessary licenses to practice their commercial activities.
(Buyer/Consumer) means every consumer who deals with or purchases products or services provided by the entertainment entities through Noua platform.

Article Two – Legal Capacity of the User:

The user acknowledges that he has legal capacity considered, and that his age is not less than eighteen years old, as is considered in the laws and regulations in force in the Kingdom of Saudi Arabia, and that he is familiar with the use of the services provided on Noua platform.
The user declares that he is of sound capacity and that he does not suffer from any of the symptoms of eligibility.
In the event that the user registers as an institution, company, or any other legal form, this institution, company, or the legal form registered through it must have the necessary legal capacity to benefit from Noua platform’s services.
The user agrees that if he violates this article “the legal capacity of the user”, he will bear the consequences of this violation in front of others, as Noua platform has nothing to do with the user’s dealings with third parties from a legal point of view, and Noua platform is entitled in this case to hold the user accountable under the provisions of contractual liability, and may demand for compensation for damages that may arise as a result of this violation in which such may damage or affect Noua platform’s reputation in front of others.

Article Three – Modifying the terms and conditions:

(Noua) has the full right to amend the terms and conditions of the (Noua) platform, and the amendment will become effective as soon as they are modified. Using the (Noua) platform after the amendments of terms and conditions is a form of agreement to the modified terms and conditions. (Noua) application users should periodically view the terms and conditions of the (Noua) platform in order to view any updated terms and conditions.

Article Four – Service Description:

(Noua) platform allows selling products of Small and extremely small enterprises, entrepreneurs and productive families, including food, drinks and handicrafts. This platform also allows selling collectibles that fall under the category of products of productive families.
The responsibility of Noua platform is limited to what is mentioned in the first clause of this article, as it is an electronic mediation platform subject to the E-Commerce Law and therefore the user acknowledges that Noua platform is not a party to the contractual relationship between the seller and the consumer.
Individuals are required to register in the platform to be able to create their own store to display products for free.
The application will display these stores for buyer in an easy and convenient way.
The Noua platform will provide technical support tools to facilitate the use of the platform, including the ability to order products and pay through the platform. However, Noua platform is not responsible for the obligations of both the seller and the consumer.
(Noua) platform does not interfere with the manufacturing of the displayed products and does not interfere in determining the prices of products in any way.
(Noua) only connects the seller with the buyer through this electronic platform.
(Noua) is not responsible for guaranteeing the quality of the food offered or the quality of the manufactured products displayed in the platform or ensuring that the images displayed match what is presented. The buyer must ensure the credibility of the seller and their commitment to the regulations and applicable laws and policies.

Article Five – General Terms of Use:

(Noua) is not liable for (incidental, direct, indirect, special, exemplary or arising damages that may arise as a result of your use or inability to use the platform. Once you use the platform, you are agreeing to:

The confidentiality of the information given and provided under this platform is the sole responsibility of the user.
By using (Noua) platform, the user waives in advance any complaints or claims arising from the use of (Noua) platform.
(Noua) is not responsible for any delay, deterioration in the quality of service, poor performance or interruption in service for any reason, and the user drops any claim they have against (Noua) in this regard.
The user pledge not to misuse the platform, and they are fully responsible for misuse of the platform.
The user warrants that he has legal permission to display products or collectibles in the platform and that the information about these products or collectibles are true and accurate and bear all consequences otherwise.
Nothing in our services is an offer or promise to sell specific products or collectibles or to obtain a specific price or that any product or merchandise will be sold or rented for any purpose or price.
(Noua) provides a platform via the Internet so that the seller and the buyer can benefit from its services without incurring any responsibility from the inability of the seller or buyer to connect the Internet or any of the damages arising from other parties are not connected to the Internet.
Creating an account and subscribing to the (Noua) platform does not entail paying any fees for the seller and buyer.

Article Six – Platform Usage:

You agree to access and use the platform for the purposes of your products and collectibles only, and are fully aware of all laws and regulations and the rules, terms and conditions related to your use of the platform and by entering the platform, you agree to:

The seller bears the legal responsibility for the products and exempts (Noua) from any liability whatsoever.
Real data must be used when logging in or creating an account for all the required data. The users bear full responsibility for all the information that they mention in the (Noua) platforms, even after changing the password.
The seller is responsible for setting the price of the goods with the acceptance of the commission percentage specified by the application (Noua) in order to display their products for sale through the application in accordance with the terms and policy of use, with the seller’s obligation to sell the goods with the same specifications and prices shown on the application without misleading or deceiving.
(Noua) platform reserves all rights, and no external party has the right to change the content, appearance and/or any processes or other practices that lead to illegal actions that may harm (Noua).
(Noua) platform has the right to report any practices against the law and take the necessary measures to protect the rights of the platform with the use of various methods to achieve this, including the right to use data and information to ensure the integrity of the platform
The seller pledges to pay the necessary compensation in the event of breaching any terms and to compensate the aggrieved party with bearing all costs resulting from the damage and irresponsible practices by the seller under this agreement even after the termination of the contract.

Additionally, by entering the platform, you agree to refrain from:

Introducing, publishing or selling any unlawful content that is discriminatory, defamatory, abusive, defamatory or obscene against any party or publication of pornographic materials.
Using the Site in to impersonate other persons or parties.
Use software that contains viruses, spyware, or any other computer code, files or programs that may alter, damage or impairs the operation of the Site or any equipment or software belonging to any person who accesses the website or platform of (Noua).
Upload, post, send or transmit any material that you do not have the right to transmit or publish under any law or contractual relationship.
Alter, damage or delete any content on the Site.
Disrupt the normal lines of communication in any way.
Claiming an association with or representing any company, association or body without being authorized to claim that relationship or that representation.
Posting or broadcasting any advertisement, promotional material or any form of promotion outside the subject matter of displaying products and collectibles of Small or extremely small enterprises, entrepreneurs or productive families.
Post any material that contravenes or conflicts with the intellectual property rights of others and the applicable laws and regulations of Kingdom Saudi Arabia.
Using the Site in order to commit a crime or encourage others to engage in any conduct that may be considered a crime.

Article Seven – Terms for selling foods and drinks:

(Noua) is not responsible nor does it interfere in any way with the production, manufacture or preparation of any products sold by the seller on the platform. The seller who chooses to sell their products on (Noua) is responsible alone for any products they display on the platform, and the seller alone is responsible for complying with the laws, regulations and standards applicable in the Kingdom of Saudi Arabia related to the production, preparation and safety measures of food and drink products.
(Noua) denies the responsibility of approving the quality of the products that are displayed and sold by merchants on the platform. (Noua) denies responsibility for ensuring that the seller complies with the laws, regulations and safety measures required by the Kingdom of Saudi Arabia relating to the preparation and production of foods and drinks. Approving the quality of the products that are displayed and sold on the platform remains solely the responsibility of the seller of the products.
(Noua) does not guarantee the quality of the products, which includes the foods and drinks sold on the (Noua) platform, nor does it guarantee that the foods and drinks displayed on the platform match what is truly sold by the seller. (Noua) does not verify nor confirm the validity of the seller’s statement relating to the preparation of foods and drinks carried out according to special standards such as ‘nut-free’, ‘gluten free’, ‘lactose free’ and other standards that are not limited to the standards aforementioned. The seller is solely responsible for verifying the special standards of the foods and drinks they sell on (Noua).
(Noua) denies responsibility of ensuring that foods and drinks displayed and sold on the (Noua) platform are healthy and do not cause any health risks or do not meet the buyer’s expectations in any way.

Article Eight Regulations for selling food and drink products on (Noua):

The seller is obligated to provide all the required details of his product including, but not limited to, a general description of the product, the quantity per order, and a list of the ingredient likely to cause health problems for people who suffer from food allergies including, but not limited to, nut allergies, lactose intolerance, etc.
The seller must confirm the buyer’s request when the product is available for selling and alert the buyer when the product is not available for selling. In the event that the product is not available, the seller must alert (Noua), and ensure that the unavailability of the product is clear to the buyers.
If the seller ceases producing and/or selling a specific product, they must update the product information on the (Noua) platform in order to alert any potential buyers.
The seller must specify the length of time it takes to prepare the food/drink products ordered by the buyer. The seller must adhere to the time limit for preparing the food/drink products.
The seller must guarantee product safety, including adhering to the expiration date of the product.
The seller is required to pack the product in an ideal condition in accordance to the type of the product.
The seller is bound by the product return policy (including food and dink products) set by (Noua).

Article Nine – Regulations for buying food and drink products on (Noua):

Buyers are obligated to follow the (Noua) platform policy for product purchase and return. Buyers have no right to object to, and/or not adhere to the purchase and return policies set by (Noua).
The buyer has no right to misbehave with the seller in any way
The buyer is not permitted to return any food and/or drink products they purchase through (Noua) platform.

Article Ten – Cosmetics sales laws:

Cosmetic product: Any product that contains one or more substances intended for use on the external parts of the human body, including the skin, hair, nails and lips, or on the external parts of the genitals, teeth, or the membranes lining the oral cavity; For cleaning, perfuming or protection purposes, to keep them in good condition, to change and improve their appearance, or to change and improve body odor.
Cosmetics products may not be traded in the Kingdom of Saudi Arabia except after they are listed with the Food and Drug General Authority (SFDA) in accordance with the procedures and conditions specified by the regulation.
(Noua) does not accept the listing of cosmetic products in the electronic market (Noua) only after the merchant provides (Noua) with a certificate from the authority.
The seller bears full responsibility for providing the application with original certificates, and the seller bears all responsibility when providing the application with a forged or expired certificate, and the store will be removed from the application and the merchant will be banned from opening a store in (Noua) if this is discovered.
The seller undertakes to pay the necessary compensation in the event of breach of any terms and to compensate the aggrieved party with bearing all costs resulting from the damage and the irresponsible practices of the seller under this agreement.
(Noua) disclaims the responsibility of approving the quality of the beauty products that the seller offers and sells through the application (Noua), or that the seller abides by the laws and regulations designated by the Kingdom of Saudi Arabia for the preparation of food and drinks, as this responsibility rests with the seller alone. (Noua) does not guarantee the quality of the product, which includes cosmetics that are displayed and sold on the (Noua) platform.

Article Eleven – Registration:

Some parts of the platform are only accessible to registered members of (Noua), Other parts of the platform allows users to request support and/or services electronically only when members have entered their personal information. By agreeing to the terms and conditions, you also agree that any information that you agree to provide is complete and accurate, and that there will be no attempt to enter any false details such as the name of another person. Also, you will not adopt a name that (Noua) deems to be inappropriate.
When registering as a seller, it is necessary to provide (Noua) with a license or commercial register or an authentic certificate/document in order to take part in commercial activity according to the document conditions. The types of trusted certificates are (productive families document) or (freelance work document). The seller holds all responsibility in providing (Noua) with the correct documentation. (Noua) shall not be liable when a user submits expired and/or non-original documents.
When registering as a seller on (Noua) platform, it is necessary to present a tax number. The seller holds full responsibility when disclosing the existence of a tax number, and (Noua) does not bear any responsibility when/if the seller does not disclose the existence of a tax number. (Noua) is not responsible for collecting and supplying the added value on behalf of the seller, and the full responsibility lies on the seller only.

Article Twelve – Disclaimer for the dissemination of information:

The information provided within the platform is intended for reference purposes only, and is not intended to provide legal opinions or advice.
(Noua) holds no responsibility for the content of the products and published texts on (Noua) platform.
(Noua) holds no responsibility for any content posted on the platform related to any of the products, the price, the images and the details related to the product. The products, the price, images and details related to the products is the responsibility of the individual who enters the products on the application.
By agreeing to the terms and conditions, you understand and consent that any content that you post or submit on the (Noua) platform may be redistributed through the Internet and other media channels, and can be seen by the general public.

Article Thirteen – Termination of use For Noua:

(Noua) reserves the right to unilaterally terminate or suspend a user’s access or use of the platform without prior notice if the user violates the terms and conditions and/or established laws of the (Noua) platform, or displays conduct that (Noua) may deem to be in violation of international agreement customs, and laws and regulations enforced in the Kingdom of Saudi Arabia or harmful to others. In the event of termination, the user terminated will not be able to access the (Noua) platform, and (Noua) will use any means available to enforce this prohibition.
Noua platform shall have the right to take all legal measures in accordance with the laws and regulations against any of the users in the event of any violation of the terms and conditions.

Article Fourteen – Termination of use for users:

The user has the right to cancel the agreement at any time by simply rising an account cancellation ticket from (Noua) support website: https://support.noua.io/

Article Fifteen – compensation:

You as a user are fully responsible for all financial compensation arising from any financial or non-financial claim results caused by your breach of any terms and agreements. As a result, you bear all financial and non-financial costs that result from your breach of any section of this agreement, whether insurance, indemnity, fees or other costs both financial and non-financial, and any settlement you make with any official or non-official body because of your violation of any condition of the terms and agreements shall not become valid and effective except with the written consent of Noua.

Article Sixteen – Waiver of Warranty:

You expressly understand and agree that your use of (Noua) platform or any material available through it, is at your own risk. Neither (Noua) nor any of its employees provide a guarantee that the platform will not be subject to interruption or that it will be free of problems, omissions or errors, and there is no guarantee about the result that you will get from your use of the application. The contents The tools on the platform are provided to you “as is” without warranties of any kind, either express or implied.

Article Seventeen – Applicable law:

This agreement is subject to the laws of the Kingdom of Saudi Arabia.

Article Eighteen – Order delivery:

Requests will be sent based on the agreement between the seller and the buyer via the platform according to the available delivery methods.The seller has the right to set the delivery options for the buyer from the following:
- Delivery of the order by the seller (with delivery charges included placed by the seller)
- Possibility to receive the order from the seller’s location (no fees required).

In the event of a circumstance that causes a delay in delivery, the seller is responsible for this delay and must communicate with (Noua) customer service so that we can communicate with the buyer and inform him/her of the additional time to deliver their orders.

Article Nineteen – Cancelling order:

The buyer can raise a request to cancel an order if the delivery of the order is delayed for more than two hours for food and drink requests and more than a day for other orders from the time specified for the delivery of the order.
When the request is canceled for other reasons, the (Noua) administration will consider canceling the request and then take a decision on whether or not the request is approved.

Article Twenty – Refund Policy:

(Noua) platform cares about customer satisfaction in all respects. If there are any problems with the orders, you must contact (Noua) customer service via https://support.noua.io/ or by sending an email to info@noua.io and we will help you and solve the problem for you.

As for food and beverage requests, there are four cases:

The first case: In the event that your order is not received, the full amount will be returned to the buyer by the seller.
The second case: In the event that you receive an incorrect order, the full amount will be returned to the buyer by the seller
Third case: If the order is received incomplete, part of the amount will be returned to the buyer by the seller.
Fourth case: In the event that the order is not delivered by the seller (either by him/her or his/her representative) on time, the full amount will be returned to the buyer by the seller.

We will work hard to satisfy everyone with (Noua) services.

For other product orders:

The buyer has the right to get a full refund from the seller (in the event the buyer does not want to replace the product) if one of the following happens:

The product is incompatible with what was originally requested.
The product does not match the order display image.
There is a manufacturing defect in the product.

Steps to request a refund:

Submitting a return request, stating the reasons via https://support.noua.io/
The Customer Service Department will decide whether or not to refund the amount paid and return the product.
In case a refund request is valid, the buyer will be given a full refund.

Article Twenty-one – Payment Terms:

Delivery charges (that are previously set by merchants) will be added to the total amount and buyers will be able to review the full amount before completing a payment. Delivery fee is paid by the buyer. Also, the value added tax will be calculated when a seller discloses that he/she has his/her own tax number.
The seller and the buyer will have to agree on how to pay the fees for the products among themselves.